Steben Auto - Glass, Body & Service logo

"Do it Right the First Time! " Over 50 Years in Business

Family Owned and Operated

307 Park Road

Open Monday - Friday

8 AM - 5 PM


West Hartford, CT 06119

What's the difference between my windshield and the other glass in my car?

Auto glass is designed and manufactured for optimum safety in the event of a crash. Your windshield is made of laminated safety glass. Laminated safety glass is two pieces of glass with a layer of vinyl sandwiched between, so it will stay intact in a collision.


The side and rear windows are usually made of tempered glass, which has been treated to make it much stronger than other glass of the same thickness. If it breaks, it is designed to shatter into small pieces. For some newer vehicles, car manufacturers sometimes use laminated glass for side windows to improve sound insulation and/or strength.

What is OEM glass?

OEM stands for Original Equipment Manufacturer. This means that the glass was manufactured by a company who supplies original equipment to the vehicle manufacturers. Glass manufactured by an OEM manufacturer will have the same appearance, fit and function of the original glass in your vehicle

Can I have my glass replaced at my home or office?

Yes, but you should be aware of precautions and limitations on this service. Shops avoid performing windshield replacement outside when the weather is bad. Any time the temperature is below 40 degrees Fahrenheit or the humidity is high, certain adhesives may not adhere properly, and your windshield could leak or lose its adhesion. In poor weather, a reputable company will use a special adhesive that will harden at low temperatures, and set up a temporary shelter to protect your car during installation

How long will it take to repair/replace my windshield?

To repair a small crack or ding (without replacing the entire windshield) takes about 30 minutes. Length of service may vary for a complete windshield replacement, based on the adhesives used, the thoroughness of your technician and "safe drive time" (the amount of time your vehicle must sit to allow adhesives to fully cure making it safe to drive your vehicle).

Why does it matter how damaged the glass is?

Many glass chips on windshields may be repairable. Repair involves injecting a clear resin into the chip to repair the damaged area rather than replacing the entire windshield. The technician will need to examine the damage to ultimately determine if the damage can be repaired. Repairs are typically not recommended if the chip or crack is in the driver’s critical viewing area (defined by many states) or if there is significant road dirt and grime within the chip or crack


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Should I take my car to a drive-in claims center?

Frequently asked questions about you auto or window repair needs.

No! Today's automobiles are too complex for an accurate visual estimate. A drive-in claims center often doesn't have the equipment needed for examining your vehicle properly. And even if it does, it doesn't have a representative from your body shop to make certain that all the damage is assessed. There is only one place for the adjuster to examine your vehicle: At the shop of your choice!

How long will the repairs take?

A good body shop will take the time to do the job right. Sometimes it may encounter delays when necessary parts are not available locally. Expect an estimate of when the work will be done, but not a promise.

What do I do if my insurance company and the body shop cannot agree on the cost of repairs?

Be aware of the "Appraisal Clause" in your insurance policy. If the insurance company and the body shop cannot agree on what the repairs should cost, this could provide a means for fair settlement.

What if my body shop requests a supplementary allowance once repairs have begun?

Every appraiser is required to reinspect damaged vehicles when supplementary allowances are requested by repair shops

What if my insurance company insists on another estimate?

Your adjuster can obtain a competitive estimate from another shop only by having that shop's owner or his authorized agent physically inspect your automobile.

Am I required to accept this estimate

No. Do not be pressured into having work done by a shop simply because of a lower price.